Frequently Asked Questions
Q: I have strange pop up adds, my home page has changed, or I have an error message saying I need to download a program to fix problems, what’s going on?
A: Spyware is the largest source of computer problems our technicians are experiencing. Spyware comes in many variants, and has many different effects on your computer system. The most likely is strange behavior on the Internet, slow Internet and computer use, and prompting for you to download and install some special cleaning program. In rare cases it can interfere with the Internet, not letting you connect at all. In almost all these cases, a service call would be advised, as we have yet to find any single program that can fix all your problems. We use a combination of software packages here at Compuworld that help ensure that after a cleaning all of the spyware / malware / viruses are removed.
Q: My mouse works fine, but my keyboard won’t work, what’s wrong?
A: Typically this type of problem is caused by having the mouse plugged into the keyboard ps/2 port, and vice versa. The Mouse will work fine, but the keyboard will not work, or the exact opposite. Shut the computer down, switch the two plugs (which are commonly color coded, green for mouse, purple for keyboard) and power the unit back up again and see if that doesn’t fix your problem.
Q: My computer powers off by itself randomly, what’s wrong?
A: This is typically caused by one of two things, either heat, or a bad power supply. It can be caused by many different parts, but the experience of the technicians and Compuworld has shown that more times then not, its either the unit getting too hot and powering itself of to protect it from damage, or a bad power supply. Try cleaning your computer out with compressed air if in a dirty environment, or bring in for service to have the power supply replaced.
Q: The computer powers on, but windows doesn’t start / windows has an error message, what can I do?
A:The first thing to check is to make sure there isn’t a CD or floppy in the computer. Sometimes computers will attempt to start from the floppy or CD. If there isn’t either of those in the drives, then there is most likely corruption of data on the drive, or a damaged part causing this kind of error. It’s best to take this problem directly to a service center, as data loss can happen in situations like this.
Q: What is causing my video game to crash or close when I am playing?
A: These problems are the most difficult to re-produce and solve in many cases. It is best to document the problem as much as possible, and contact the store for a diagnosis. Details such as how long you have been playing, if you can re-create the problem, whether you have any programs running in the background when the error/problem occurs can all help the technicians solve this type of problem. In many cases an extended testing period may be required as this problem can have many sources both hardware and software.
Q: My Windows XP or Vista is saying that I may be a victim of software counterfeiting, why?
A: Windows XP and Vista have features installed that can help identify possible counterfeit software. Somehow Windows thinks that your copy is illegal or counterfeit. If you think that you have gotten this message in error, you can possibly find more information at http://www.microsoft.com/genuine or if you purchased your computer system from us, please feel free to contact us for a service call.
Printer Frequently Asked Questions
Q: My Epson printer has an error message “Parts inside your printer have reached the end of their service life,” or “Printer Error, check documentation and call service”
A: In many cases this error is a maintenance error on these printers. Inside the printer are thick cotton pads that absorb the excess/waste ink. These pads have filled up and need to be replaced. In some rare cases, the printer error message can refer to another problem, but that can only be diagnosed in the store. Typically this repair charge is reasonable and worth repair, but if you have a printer that was under $100, you might consider replacing the whole unit.
Q: My Epson DFX-5000+, 8000, 8500 won’t turn on, doesn’t have power.
A: The Epson DFX series of printers has an automatic shut off procedure that happens if the printer encounters an error. The unit will power off to protect itself from damage/overheating, and cannot be powered back on for 20-30 minutes. Remove power from the back of the unit, and leave unplugged for 20-30 minutes, reconnect power and turn on. If the problem re-occurs contact us for a service call.
Q: My Epson C40, C42ux, C60, C64, C80, C82, C84, C86 has stopped printing, is it worth repairing?
A: In many cases, these printers can be repaired for only one hour of labor. Unfortunately Epson can sell new printers just as cheap as we can fix them. The price difference between repair and new will be small, and unless you have a large supply of ink for your printer, or have a particular use for the unit that cannot be replaced, it would be wise to replace the unit.
Q: Epson CX 5200, 5400, 6400, 6600 printer stopped printing when I installed a new ink cartridge, what’s going on?
A: These units have problems with a piece of tubing clogging inside them. The pump assembly is obstructed, and needs to be cleaned. In many cases, if the unit hasn’t been sitting un-used for a couple months, we can get the unit back up and operating for you, and will typically continue to work for an additional period, until a similar clog will occur. The repair charges are less then the price to replace the unit.
Q: My HP inkjet printer has an error message “Carriage Jam, clear jam and power off printer,” or another very similar message.
A: In many cases, this error message is caused by damaged parts inside the printer. Unfortunately, HP does not sell many parts on their Inkjet printers / All in Ones. In some cases we do have parts printers available that we can use to obtain a good working part, but in some cases, the parts printers have the exact same damaged part, and no repair is available. In most cases, a diagnosis is recommended, as for a fixed price you can find out if the unit is repairable or not.
Q: My Epson Printer pulls in paper, but it gets stuck halfway in or skews to one side, is there anything I can do?
A: Typically, when a printer pulls a piece of paper into the unit half way, or it pulls it to one side (skew,) it is caused by a foreign object caught inside the printer. Many items can fall into where the paper sits, and get stuck. In most cases we can remove the obstruction and get you back on the road in just a few minutes. Counter Repair charges apply, but are substantially lower then a normal service.
Q: My HP printer doesn’t print anything, it goes through all the motions, but nothing appears on the paper. What’s happening?
A: In many cases, replacing the ink cartridges will resolve the no print problems on the HP series of printers. In some rare cases, the HP printers have printheads in addition to ink cartridge. On units with the printheads, replace the color, or colors that aren’t printing before replacing the ink cartridges. If you are using refilled cartridges, replace them with original HP inks and test again.
Q: My HP printer has an error message on the LCD screen reading XX Error where XX is a number, what does that mean?
A: HP Laser printers many times will have a self-diagnosis error message. If you have an error message similar to the above, contact us and we can tell you more about the particular problem, please be close to the printer when you call.